Privacy statement

IPCOM NV is a European market leader in the distribution and conversion of innovative solutions for thermal insulation, high-temperature insulation, passive fire protection, and acoustic insulation. Our headquarters are located in Merelbeke-Melle, Belgium. If you have any questions about this privacy policy or the practices described herein, please contact privacy@ipcom.be. At IPCOM, we are committed to protecting your privacy and ensuring the security of your personal data. 

1. What personal data we collect
2. How we use your data
3. Legal basis for processing
4. How we share your data
5. Data security
6. Your rights
7. Cookies
8. Contact

We may collect and process the following categories of personal data:

• Identification data: such as your name, email address, telephone number, and company name.
• Technical data: including your IP address, browser type, device information, and cookie identifiers.
• Communication data: such as the content of messages or inquiries you submit through our contact forms or other communication channels.

This data is collected to provide our services, respond to your inquiries, improve user experience, and ensure the security and performance of our website.

We use your personal data for the following purposes:

• To respond to your inquiries and provide effective customer support.
• To improve the functionality, performance, and user experience of our website and services.
• To comply with legal and regulatory obligations to which we are subject.
• To send you relevant updates about our products and services, but only where you have given your explicit consent to receive such communications.

Your data is processed only for the purposes described above and always in accordance with applicable data protection laws.

We process your personal data in accordance with the principles set out in the General Data Protection Regulation (GDPR). Depending on the specific purpose, we rely on one or more of the following legal bases:

• Consent: where you have given us clear, informed, and unambiguous permission to process your data for specific purposes (e.g. newsletter subscriptions, marketing cookies).
• Contractual necessity: when processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g. processing orders or service inquiries).
• Legal obligation: when we are required to process your data to comply with a legal obligation (e.g. tax or accounting regulations).
• Legitimate interests: when processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms (e.g. website analytics, fraud prevention, or improving our services).

Where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

We do not sell your personal data under any circumstances. However, we may share your information with trusted third parties, strictly for the purposes outlined in this policy:

• Trusted service providers who assist us in operating our website, delivering our services, or supporting our business processes—under strict data protection agreements.
• Public authorities, regulatory bodies, or law enforcement agencies, where required by applicable law or in response to valid legal requests.
• Other IPCOM group companies, only where necessary for internal administrative purposes or to provide you with a consistent service experience.

All data transfers are carried out with appropriate safeguards in place, in full compliance with the General Data Protection Regulation (GDPR).

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These measures include, but are not limited to:

• Advanced endpoint protection to secure devices and networks.
• Regular vulnerability assessments to identify and address potential security risks.
• Secure data storage and strict access controls, ensuring that only authorized personnel can access sensitive information

Our security practices are continuously reviewed and updated to align with industry standards and regulatory requirements.

In accordance with applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to rectification: you may ask us to correct or update inaccurate or incomplete personal information.
• Right to erasure: you can request the deletion of your personal data, subject to legal or contractual obligations.
• Right to restrict processing: you may request that we limit the processing of your data in certain circumstances.
• Right to object: you have the right to object to the processing of your data based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.

We use Google reCAPTCHA Enterprise to protect our website and online forms against automated submissions, abuse, fraud, and other harmful activities.

When you interact with reCAPTCHA, the following types of data may be collected and processed: your IP address, browser type and settings, device information, cookies, and data about your interaction with the page (such as mouse movements and scrolling behavior). This data is processed solely for the purposes of security, bot detection, and fraud prevention.

The legal basis for this processing is our legitimate interest (Article 6(1)(f) GDPR) in protecting our online services and users against abuse and unauthorised access.

We act as the data controller for this processing. Google processes the data on our behalf as a data processor, in accordance with the applicable Google Cloud contractual terms.

In connection with this service, personal data may be transferred to Google servers outside the European Economic Area. Such transfers are safeguarded by appropriate transfer mechanisms in accordance with applicable data protection legislation.

Data collected through reCAPTCHA is retained only for as long as necessary to fulfil the purposes described above.

We use cookies and similar technologies to enhance your browsing experience. For more details, please read our Cookie Policy.

For any questions about this privacy statement or the processing of your data, please contact us at: privacy@ipcom.be.

IPCOM NV

Brusselsesteenweg 94 - bus 201
9090 Merelbeke-Melle